A little guidance
Good questions. Thoughtful answers.
From choosing your first statue to bringing a favourite scent home. Find the details that help you shop with confidence, or ask our family directly.
01 / Questions & answers
Our shop & your order
Where is your Calgary store?
Visit us at 1512 17th Avenue SW, Calgary, Alberta T2T 0C8. Our former Eau Claire location is closed. See directions and current hours.
When is the store open?
- Monday–Thursday
- 11 am–7 pm
- Friday
- 11 am–9 pm
- Saturday
- 11 am–7 pm
- Sunday
- Closed
For holiday or special-closure questions, contact the shop before travelling.
Is Son of the Pharaoh a family business?
Our family business began in Egypt. Emad Adly and Carol Card brought that tradition to Calgary in 1990. Jacob now works alongside them, and we run the shop together as a family. Read our story.
Can you help me choose a gift?
Yes. Send us the product link and tell us what matters to you: size, material, colour, scent notes, budget or a delivery deadline. Contact our family’s shop for help choosing.
Can I return an item?
Eligible returns must be requested within 30 days after delivery. Items must meet the condition and proof-of-purchase requirements in our Return & Refund Policy. Contact us for authorization before sending anything back. Exclusions and return-shipping costs apply.
Which products are final sale?
Perfume oils, incense, gift cards, customized or personalized products, and products marked Final Sale are among the exclusions. The full list and damaged-item help are in our Return & Refund Policy.
Can I cancel or change an order?
Contact us as soon as possible with your order number. Cancellation is possible only before fulfillment begins. Address or item changes depend on the order’s status, so please wait for our confirmation. After fulfillment, the published return rules apply.
02 / Questions & answers
Egyptian statues
Are all your Egyptian statues made of stone?
Many of our Egyptian statues are made of stone, but we carry a wide variety of materials. Have a look at the individual product listing for details, or reach out to our family if you’d like a little help—we’re happy to clarify.
Will my statue look exactly like the photograph?
Each piece is handmade, so small variations in the carving, colour and natural patterning are a normal part of a collection like ours. Those little differences give every statue its own character. If a particular detail matters to you, get in touch and we’ll help you choose.
How do I clean my statue?
Gently wipe your statue with a soft cloth dampened with warm water, then dry it with a clean, soft cloth.
What should I check before ordering a heavy statue?
Oversized or unusually heavy items may have different shipping rates. Check the options shown for your address at checkout, or contact us with the product name and your destination before ordering. See our packing and shipping guide.
03 / Questions & answers
Perfume oils
Where are your perfume oils made?
Our perfume oils are made in Egypt.
What ingredients are in your perfume oils?
Our perfume oils are made with a jojoba oil base and natural parfum.
How does a fragrance develop on my skin?
A fragrance is built in layers that unfold on your skin. Top notes give the first impression when you apply the oil. As those soften, the heart notes come forward and reveal the fragrance’s character. Base notes settle in and linger, adding warmth and depth as the scent develops through the day.
Which bottle size should I choose?
All of our perfume oils come in 3 ml and 10 ml bottles. The 3 ml size is great for trying a new fragrance, while 10 ml is the go-to for stocking up on your favourites.
Can I return a perfume oil if I change my mind?
Perfume oils are final sale under our Return & Refund Policy. If an item arrives damaged, defective or incorrect, contact us promptly with your order number and photographs so we can help.
04 / Questions & answers
Papyrus artwork
What is papyrus made from?
Papyrus sheets are made from strips of the papyrus plant’s inner stalk, placed in crossing layers and pressed into a sheet. It is a different process from making paper from a suspended pulp.
Is the artwork hand painted?
Yes. All of our papyrus is hand painted by artisans in the heart of Egypt.
Does papyrus come with a certificate of authenticity?
Yes. All of our papyrus comes with a certificate of authenticity from our manufacturer in Egypt.
How do I frame it?
Papyrus is versatile and easy to frame, and its natural edge is part of its beauty. It looks beautiful against a matte paper background or floating between panes of glass or plexiglass. Choose a frame that gives the artwork and its edges room to show.
How should I display and care for papyrus?
Keep artwork away from direct sunlight and damp conditions. Handle it with clean, dry hands and avoid folding.
05 / Questions & answers
Packing & delivery
How do you pack orders?
We carefully bubble wrap and box items for shipping. The packing approach depends on the piece. If your order has particular handling needs, contact us before ordering so we can discuss it with you.
Do you ship to my country?
We ship internationally. Available services and prices depend on the destination and the products in your order. Enter your address at checkout to see the options. If no option appears, contact us before ordering; a worldwide service does not mean every item can ship to every address.
How much does shipping cost?
The current Shipping Policy explains Canadian rates and free-shipping eligibility. Oversized, unusually heavy, customized or specially packaged products may have different rates. Checkout shows the available options for your actual order and address.
When will my order arrive?
Processing and carrier transit are separate. Our Shipping Policy states the current processing window; checkout shows available delivery estimates. These are estimates, so contact us before ordering if you have a deadline.
Can I pick up my order in Calgary?
Choose pickup if it is available at checkout. Wait for the pickup-ready email before visiting and bring your order confirmation. Pickup is at our 17th Avenue shop: 1512 17th Avenue SW, Calgary, Alberta T2T 0C8. Check current hours and directions.
Is local delivery available?
Local-delivery eligibility is determined by the address entered at checkout. Check the current Shipping Policy for the order threshold and service area. If local delivery does not appear for your order, contact us to discuss the options.
Are international duties and taxes included?
International customers are responsible for customs duties, import taxes, brokerage fees and other charges assessed by the destination country, as described in our Shipping Policy. These charges are not included in the product or shipping price.
How do I track an order or report a delay?
When tracking is available, we email it after shipping. Check the carrier’s tracking page and the delivery estimate. If an update is overdue, contact us with your order number; the Shipping Policy explains when to get in touch.
What if something arrives damaged, defective or incorrect?
Keep the item and its packaging, and contact us promptly at info@sonofthepharaoh.com with your order number and photographs. We will review the issue and arrange the appropriate help under our Return & Refund Policy.
06 / Questions & answers
Jewellery
How do I check the metal or finish?
Use the material stated for the individual piece. A gold colour or plated finish does not mean solid gold; a silver colour does not establish sterling silver. If a listing does not state a metal or hallmark you need, ask us before ordering.
How do I check sizing and what is included?
Read the product’s dimensions and available options. Check whether a chain is included and its length rather than assuming from the photo. Contact us to clarify sizing or fit before ordering.
Can you confirm a metal I need to avoid?
Ask us about the particular piece if you need to avoid a specific metal. We do not infer nickel-free or allergy-safe claims from colour, plating or the collection name.
07 / Questions & answers
Incense
How do I choose an incense format?
Start with a scent you enjoy and check whether the listing is for sticks, cones or another form. Match it with a holder intended for that format. Read the package instructions before use.
Is a holder included?
Use the contents stated in the individual listing. Do not assume a photographed holder or accessory is included. Ask us if a pack quantity or dimension is unclear.
Can incense be returned?
Incense is final sale under our Return & Refund Policy. Please contact us promptly with your order number and photographs if an item arrives damaged, defective or incorrect.
From our family to yours
Still wondering about something?
Tell us what you have in mind. We’ll help you find a place to start.